When a customer files a home warranty HVAC claim, they can typically expect the following steps:
Contact the home warranty company: The customer should contact their home warranty company as soon as they notice an issue with their HVAC system. This can typically be done by phone or online.
Verification of coverage: The home warranty company will verify that the HVAC system is covered under the terms of the customer’s home warranty contract. If the HVAC system is covered, the company will send a technician to diagnose and repair the issue.
Scheduling a service appointment: The home warranty company will typically schedule a service appointment with a licensed and qualified HVAC technician. The customer should be given a timeframe for the technician’s arrival.
Diagnosis and repair: The technician will diagnose the issue with the HVAC system and determine if it can be repaired or if it needs to be replaced. If the issue can be repaired, the technician will typically make the necessary repairs on the spot. If the system needs to be replaced, the technician will provide the customer with a recommendation for a replacement.
Payment: Depending on the terms of the home warranty contract, the customer may need to pay a service fee or deductible for the HVAC repair or replacement.
Follow-up: The home warranty company may follow up with the customer to ensure that the issue has been fully resolved and that they are satisfied with the service they received.
Overall, a customer should expect prompt and professional service from their home warranty company when filing an HVAC claim. They should also expect clear communication throughout the process and a resolution to the issue with their HVAC system.